a rejected candidate keeps demanding to know why I didn’t hire him

A reader asks:

Last fall, I left a beloved job and assisted them in hiring two people to replace me. One was an internal hire, the other required an outside interview process. We received over 50 applications, narrowed it down to 13 phone interviews, then seven in-person interviews, and finally made a very satisfying hiring decision.

At each step along the way, I sent out polite rejection emails to those who didn’t make the next level. It was very professional, and all candidates but one reacted very well. However, one gentleman who was not granted an interview wrote back saying that since he was “clearly overqualified for such a position,” he “would have at least appreciated an interview.” In fact, he had no qualifications for the position: he’d never done the work of the role, worked in our industry, nor had any background in our field. I never responded, but he tracked me down and has asked me several times why he wasn’t interviewed. He is clearly well educated and has an interesting work history, but nothing on his resume was even remotely connected to our field, and frankly, he came across as condescending. That said, we are community-based and try to be friendly, kind, and helpful to all.

I’m still peripherally involved in the organization, but no longer an employee. In fact, I moved across the country and took another job. Do I have any obligation to write him back? And, if so, how honest should I be? Apparently, he’s written to the organization, too, and they refuse to deal with him. If I write him back, might he leave them alone? A small part of me feels as if he’d benefit from knowing the truth, but I also feel like maybe it’s none of my business. I recognize that if I respond to him, it would not be in any way official. What should I do?

I answer this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

The post a rejected candidate keeps demanding to know why I didn’t hire him appeared first on Ask a Manager.