Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI

Salesforce’s customer support headcount has dropped from 9,000 to just 5,000 – thanks to AI.

Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI
Salesforce’s customer support headcount has dropped from 9,000 to just 5,000 – thanks to AI.

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