IT issue leaves JLR unable to register cars on crucial 'new plate' day

JLR is grappling with a global IT issue that has left it unable to register new cars.

Autocar was first made aware of a 'cyber incident' at the firm earlier yesterday, understood to be related to the system it uses to register new cars, but the precise impact has yet to be confirmed.

Autocar spoke to a JLR dealer who confirmed the issue and said the branch had registered no new cars yesterday (1 September) – 'new plate' day in the UK, with the new '75' registrations being introduced, and traditionally one of the year's busiest for new car registrations.

The dealer was unable to give any more details on the nature of the fault and said there had been no word on when to expect a fix. The branch remained open. 

In a statement sent to Autocar, a JLR spokesperson said: "We are working at pace to resolve global IT issues impacting our business. We will provide an update as appropriate in due course."

Autocar has approached the company for further details. It has not released any further statements and it is not yet known whether the issue has been resolved as of this morning (2 September).

JLR's parent company Tata posted a notice to the Indian stock exchange which refers to the issue as an "IT security incidence" without giving further details. 

The company's public-facing website appears to be fully operational, including the car configurator.