Kyndryl Extends Partnership with Vi to Drive Automated IT Operations

Kyndryl has renewed its three-year partnership with Vodafone Idea (Vi) to modernise the telco’s IT operations, streamline application management and implement a unified cyber resilience framework.

Under the extended agreement, Kyndryl will design and deliver an integrated security architecture covering security governance, zero-touch services, data protection, identity and access management, security operations and incident recovery. The overhaul is also aimed at strengthening compliance ahead of future regulatory requirements.

By reducing manual interventions and improving visibility into threats and vulnerabilities, the new cyber resilience framework is expected to minimise the impact of security disruptions and accelerate recovery of critical business data.

Kyndryl will further deploy a next-generation IT operations delivery model built on advanced automation and data-driven insights. This modernised approach will help Vi move towards a zero-touch operations framework to improve service delivery.

The company will also lead large transformation projects across backup, storage management and continuous data protection (CDP), enabling greater operational agility and cost efficiencies.

Vi will continue to use Kyndryl Bridge, Kyndryl’s AI-powered open integration platform—to drive automation and insights-led improvements. The platform has already deployed over 1,000 automations at Vi, cutting delivery event noise by 15% and enhancing business observability. Globally, Kyndryl Bridge generates over 15 million AI-driven insights each month for more than 1,200 customers. 

Kyndryl said it will continue to invest in the platform to strengthen service quality and accelerate profitability and growth for customers across sectors.

“Our partnership with Kyndryl enables us to leverage advanced automation, AI-driven insights and a zero-touch operations model to optimise our IT infrastructure,” said Vi CTO Jagbir Singh.

Kyndryl India president Lingraju Sawkar said the extended partnership reflects Vi’s confidence in Kyndryl’s expertise in managing mission-critical systems and delivering complex transformations. 

The long-standing association has previously supported Vi through key milestones, including the merger of Vodafone India and Idea Cellular, pandemic-driven business continuity planning and 26 rapid consolidation projects across business functions.

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