Couple paid for Bali holiday, but operator failed to include them in tour; commission orders Rs 90,000

A Kerala consumer commission has mandated a tour operator to remit Rs 90,000 for failing to deliver a booked Bali tour. The consumer, who paid Rs 82,500, was excluded from the trip, prompting a partial refund that was inadequate. The commission ruled that this constituted unfair trade practices under the Consumer Protection Act, resulting in further compensation for legal expenses totaling Rs 10,000.

  General   Oct 7, 2026   0   19  Add to Reading List
Couple paid for Bali holiday, but operator failed to include them in tour; commission orders Rs 90,000












A Kerala consumer commission has mandated a tour operator to remit Rs 90,000 for failing to deliver a booked Bali tour. The consumer, who paid Rs 82,500, was excluded from the trip, prompting a partial refund that was inadequate. The commission ruled that this constituted unfair trade practices under the Consumer Protection Act, resulting in further compensation for legal expenses totaling Rs 10,000.
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