Saudi Arabia Introduces Smart E-Gates to Streamline Pilgrims’ Departure Procedures in 138 Languages

Saudi Arabia has introduced a new generation of smart digital solutions designed to simplify and accelerate departure procedures for pilgrims returning home after completing their Hajj journey.

The General Directorate of Passports has deployed advanced electronic gate systems across the Kingdom’s international air, land, and sea entry points, enabling pilgrims to complete departure procedures independently and efficiently.

The initiative reflects Saudi Arabia’s ongoing commitment to digital transformation and its efforts to enhance the overall experience of the Guests of Allah from arrival to departure.

Self-Service Departure in Seconds

The new electronic gate system (E-Gates) relies on biometric verification technology that instantly matches traveler information, allowing pilgrims to complete departure procedures within seconds without lengthy manual processing.

The technology significantly reduces waiting times at passport control areas while improving passenger flow, especially during peak post-Hajj travel periods.

AI-Powered Translation in 138 Languages

To support pilgrims from around the world, Saudi authorities have also introduced AI-powered instant translation devices capable of operating in 138 languages.

These smart devices facilitate communication between travelers and officials, ensuring smooth interactions and helping pilgrims complete their procedures quickly and accurately regardless of language barriers.

Enhanced Services for Elderly and Disabled Travelers

The General Directorate of Passports has further enhanced services through mobile service counters equipped with innovative digital solutions.

These mobile units are designed to assist elderly travelers and people with disabilities by providing passport services directly where needed, minimizing waiting times and improving overall accessibility.

Round-the-Clock Operational Plans

Saudi authorities confirmed that departure operations continue around the clock through all international ports, supported by trained personnel working under comprehensive operational plans aimed at ensuring efficiency, reducing congestion, and maintaining smooth traveler movement.

More Than 1.7 Million Pilgrims Served

The successful 2026 Hajj season welcomed approximately 1.7 million pilgrims, including more than 1.5 million international pilgrims arriving from across the globe.

The integrated technological and service ecosystem implemented throughout the season contributed significantly to ensuring a smooth and comfortable experience for pilgrims from arrival through departure.

Digital Transformation Supporting Hajj Services

The introduction of smart e-gates and AI translation technologies highlights Saudi Arabia’s growing investment in advanced digital infrastructure and artificial intelligence to enhance pilgrim services.

These initiatives demonstrate the Kingdom’s commitment to modernizing government services, improving border operations, and delivering a seamless travel experience for millions of visitors while supporting the broader goals of Vision 2030.