Salesforce CEO Marc Benioff Confirms 4,000 Job Cuts as AI Agents Replace Customer Support Roles

Billionaire CEO Marc Benioff has revealed that Salesforce has cut about 4,000 customer service roles as artificial intelligence agents step in to take over much of the workload, per Fortune. The $248 billion cloud software giant is the latest tech heavyweight to openly embrace automation at the expense of human workers, a shift that underscores […] The post Salesforce CEO Marc Benioff Confirms 4,000 Job Cuts as AI Agents Replace Customer Support Roles appeared first on Tekedia.

  Business   Sep 3, 2025   0   8  Add to Reading List
Salesforce CEO Marc Benioff Confirms 4,000 Job Cuts as AI Agents Replace Customer Support Roles

Billionaire CEO Marc Benioff has revealed that Salesforce has cut about 4,000 customer service roles as artificial intelligence agents step in to take over much of the workload, per Fortune. The $248 billion cloud software giant is the latest tech heavyweight to openly embrace automation at the expense of human workers, a shift that underscores […]

The post Salesforce CEO Marc Benioff Confirms 4,000 Job Cuts as AI Agents Replace Customer Support Roles appeared first on Tekedia.

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