Makkah and Madinah’s 911 Center Enhances Smart Services for Hajj Pilgrims

Unified Security Operations Center 911 in Makkah and Madinah has strengthened its operational and technological services for this year’s Hajj season to improve emergency response and enhance safety services for pilgrims.

The unified 911 emergency system is one of Saudi Arabia’s most advanced emergency platforms, handling security and humanitarian calls while directing reports immediately to the relevant authorities with high efficiency.

Two-Second Response Time and Advanced Technologies

Officials confirmed that the center’s advanced operating systems enable emergency calls to be answered within just two seconds, supported by modern smart technologies designed to improve rapid response during the Hajj season.

The center is staffed by qualified and highly trained personnel who speak multiple languages, helping facilitate communication with pilgrims from around the world and ensuring efficient support services.

Full Confidentiality for All Reports

The center also emphasized that all calls and reports are handled with complete confidentiality and are referred directly to the appropriate authorities without any legal liability for callers.

This approach aims to encourage quick reporting of emergency and humanitarian situations while maintaining public trust.

Supporting Millions of Pilgrims During Hajj

The enhanced services form part of Saudi Arabia’s broader integrated security and technology strategy during Hajj, focused on:

• Improving public safety.
• Facilitating crowd movement.
• Accelerating emergency response.
• Providing a safer and more comfortable pilgrimage experience.

Saudi Arabia continues investing heavily in smart infrastructure and advanced emergency systems to support millions of pilgrims during their spiritual journey each year.