How to Check If Your Kenyan Passport Is Ready for Collection

The Kenya Times ~ Trending, Breaking News and Videos

How to Check If Your Kenyan Passport Is Ready for Collection

Tracking the status of your passport application in Kenya has become easier with the digitalization of government services.

When you’re preparing for travel, applying for the first time or renewing your passport, knowing how to check your application’s progress can help you avoid delays and unnecessary anxiety.

eCitizen is Kenya’s official government services portal. Managed by the Ministry of ICT and Digital Economy, the platform allows citizens and residents to access a range of services online, including immigration, civil registration, and business registration.

One of the key features of the portal is the ability to apply for and track the status of your passport.

How to Track Your Passport on eCitizen

To check your passport application status, follow these steps:

Log in to your eCitizen account using your ID number or email address and password.

Click on the “Department of Immigration Services” under “Available Services.”

Select “Passport Application.”

Click on “Track Application.”

Also Read: Passport Application in Kenya: Fees, Forms and Requirements

Enter your application reference number (starting with “PTA…”) or passport number and click “Search.”

Your application status will be displayed on the screen.

Statuses you may encounter include Pending, Processing, Ready for Collection, or Rejected.

Benefits of Tracking Online

Tracking your application online offers several advantages:

• Convenience: Monitor your application status from anywhere.
• Time-saving: Avoid long queues at the immigration office.
• Transparency: Get real-time updates on processing stages.

Common Issues and How to Solve Them

Despite the simplicity of the process, users occasionally face challenges. Here are common issues and their solutions:

Forgotten password: Use the “Forgot Password” link on the login page to reset your credentials.

Wrong application ID: Ensure you input the correct reference number from your application confirmation.

Also Read: Lost Your KCPE or KCSE Certificate? Here’s How to Replace It Quickly

Site loading issues: Clear your browser cache or switch to a different browser. For technical support, contact the eCitizen help desk.

Is My Passport Ready for Collection?

Once your passport status reads Ready for Collection, you will also receive a notification via SMS or email.

You should collect your passport from the immigration office you selected during your application.

Application, including document uploads and payment, can be done through the portal.

If you experience delays or suspect issues with your application, contact the Department of Immigration Services directly via their hotline or visit the nearest immigration office.

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This post How to Check If Your Kenyan Passport Is Ready for Collection first appeared on The Kenya Times ~ Trending, Breaking News and Videos and is written by Timothy Osoro