CRFFN Tasks Staff on Professionalism for Effective Service Delivery

Blessing Ibunge in Port Harcourt

Staff of the Council for Freight Forwarding in Nigeria (CRFFN), have been tasked to exhibit professionalism in their regulation and control of the practice of freight forwarding in the country.

Speaking at the The task was given by the Acting Registrar and Chief Executive Officer of the CRFFN, Mrs. Chinyere Uromta, during the induction and orientation of CRFFN staff in Port Harcourt, yesterday.

Uromta said that for the council to achieve its mandate, the staff must abide by the professional ethics that guides their service delivery. 

The council, which is under the Federal Ministry of Marine and Blue Economy, is charged with, amongst other responsibilities, regulating and controlling the practice of freight forwarding in Nigeria, and promoting the highest standards of competence, practice and conduct among members of the profession.

Uromta, who declared the orientation programme open, said that that the members of the council should understand the ethics and have knowledge on what they are meant to do, in order to enhance their productivity.

She said that the council is determined to achieving sustainable economic development in the country through responsible transport initiatives in freight forwarding development and management.

Uromta explained: “If we don’t get things right, the foreigners will not do business with us, because if we don’t beef-up the standard to be like theirs, we will be delisted. The federal government wants us to abide by our mandate and show result by making sure there is sanity in the freight forwarding sector and enhance revenue.

“I am here for one of the major events of the council that was programmed as soon as I assumed office in February, this year as the acting registrar/CEO.

“For us to get it right in line with my agenda when I assumed office which we tagged ‘Reformation,’ there was need to initiate this training so that it will blend with the reformation agenda.

“To train them, teach them what they do not know so that they will understand the ethics of public service rule and as a civil servant what to do and what not to do. To also let them be grounded in the Act that established the council, Act Number 16 of 2007, where we have our vision and mission and other activities.”

Uromta said that similar programme was held in Abuja, Kano and Lagos, with the aimed at enhancing productivity.

Also speaking, the Zonal Head, CRFFN, South South/South East, Mr. Uwalaka Anyaogu, said that the orientation and induction was designed to prepare workers to the new office environment they would see themselves.

Anyaogu said: “We have had some form of orientation, lectures but this one is more elaborate than we have ever experienced and is going to take care of the new entrance who joined in few years back.”