Cognizant Rolls Out Platform to Reduce IT Downtime and Manual Work

Cognizant has introduced Resilient IT Operations, a new platform-powered offering designed to help enterprises modernise complex technology environments using automation, AI agents and advanced analytics.

The company said the solution aims to reduce “operational debt” and shift technology teams away from routine maintenance toward higher-value innovation work. 

As enterprises expand multi-cloud systems, integrate legacy infrastructure with modern microservices, and deploy generative-AI-driven business processes, traditional IT operations models are becoming harder to sustain. 

Fragmented workflows and rising costs are now limiting innovation and increasing operational risk.

Cognizant said the emergence of agentic AI, AI agents capable of autonomous and semi-autonomous task execution, provides an opportunity to redesign IT operations for greater resilience. 

These agents can accelerate the development of self-healing systems, enhance day-to-day self-service capabilities and assist incident-management teams in resolving complex issues with reduced disruption.

“Enterprises today need intelligent IT operations that are not just efficient but also enhance business resilience across complex estates,” said Prasad Sankaran, president of software and platform engineering at Cognizant. 

He said the new offering brings automation and AI “to centre stage,” enabling organisations to improve reliability and reduce costs while unlocking new opportunities for innovation.

According to the company, the platform is designed to help organisations prevent critical incidents; accelerate incident resolution; reduce operational debt; and increase automation coverage across IT operations.

Cognizant said Resilient IT Operations enables proactive issue detection, automated remediation and data-driven insights that help prevent future outages. 

By automating repetitive tasks at scale, enterprises can minimise unplanned downtime and deliver more reliable services.

The solution consolidates Cognizant’s experience in IT operations with its AI-native platforms, partner ecosystem and emerging technologies.

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