Cloudflare Outage Prompts CTO Apology

Large parts of the internet went dark on Tuesday after a critical Cloudflare service failed, temporarily knocking some of the world’s biggest websites offline — including X, ChatGPT, Perplexity, Spotify, and Canva — leaving millions staring at “internal server error” messages. The company has since resolved the issue, but not before disrupting the service of millions of users worldwide.

The disruption left millions staring at “internal server error” messages, sparking confusion, memes, and frantic refreshes. But Cloudflare soon confirmed it was dealing with a critical internal failure, not a cyberattack.

Cloudflare’s Chief Technology Officer (CTO), Dane Knecht, issued a rare, blunt apology shortly after services began recovering, saying the company had “failed our customers and the broader internet.”

I won’t mince words: earlier today we failed our customers and the broader Internet when a problem in @Cloudflare network impacted large amounts of traffic that rely on us. The sites, businesses, and organizations that rely on Cloudflare depend on us being available and I…

— Dane Knecht Read Original