TOP 8 LESSONS LEARNED FROM THE BOOK "NEVER SPLIT THE DIFFERENCE"

1. "Conflict brings out truth, creativity, and resolution."

2. "He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation."

3. "If you approach a negotiation thinking the other guy thinks like you, you are wrong. That's not empathy, that's a projection."

4. "The beauty of empathy is that it doesn’t demand that you agree with the other person’s ideas."

5. "Hope is not a strategy."

6. "Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible."

7. "Another simple rule is, when you are verbally assaulted, do not counterattack. 

Instead, disarm your counterpart by asking a calibrated question."

8. "The fastest and most efficient means of establishing a quick working relationship is to acknowledge the negative and diffuse it."

The world is holistic.