Shopify Order Confirmation Email Not Sending: 4 Proven ways To Fix It

If you are using Shopify for your dropshipping business, then you should be familiar with their email confirmation system. The system works in a way that when a customer makes an order and move it to their shopify shopping cart, shopify will now send them an email to confirm their order. But sometimes, the email might not be sent, then you might be wondering, why is Shopify Order Confirmation Email Not Sending?

Well there are a few reasons behind these, and we will be discussing these reasons in this article, and also walk you through the process of solving it. Keep reading.

Now let’s talk  this, let’s take for instance your Shopify account is down for maintenance or the mail server is not opened. Sometimes though, your mail might actually be sent, but wouldn’t get to your customers inbox. Not too worry, we will providing tips to help you solve this issues so that your customers can always receive their email.

What should I do if my Shopify order confirmation email is not sending?

There are a few things you can do to troubleshoot or fix “Shopify order confirmation email not sending” if you are having troubles with it

• First you have to make sure that your Shopify account is updated, if it’s not try and update it and see how things go.

• Secondly, make sure that you entered your email address correctly in your account settings and see if that is the problem.

• But if this doesn’t fix the problem then you have to consider the next option which is unsubscribing from all of your email newsletters and then checking your spam folder for any potentially or undeliverable emails.

• If none of these fixes work, then you can now consider the last option which is reaching out to shopify customer care support via support@shopify.com to help you out.

How to troubleshoot the issue

Having issues receiving Shopify order confirmation email? If yes, then here are a few tips that you can use to troubleshoot this issue.

1. First you have to make sure that the email connected to your Shopify account has been configured correctly in your email settings.

2. Secondly, you should verify the email address connected to your shopify account from your account settings, and also make sure that the email is connected to a valid Shopify account.

3. Next , check for any spam blocking software installed on your computer, reason is because most spam blocking softwares can block block incoming emails  and also prevent them from being sent to your account.

4. Next, check if there is any issue with your shopify domain name or hosting provider. Make sure everything including your DNS server is set correctly. If you are confused on what to do you can contact your hosting provider and let them fix all necessary settings from their end.

After following all the steps outlined in this article, you should be able to start receiving your Order Confirmation Email but if reverse is the case and you still can’t receive your Order Confirmation Email, then you should contact Shopify customer support team for assistance.

Possible causes of the issue

As earlier stated in this article, there are a few possible things that can cause Shopify Order Confirmation Email Not Sending. First it could be as a result of not entering your email address correctly in your shopify settings.

Secondly, It can also be as a result of using an outdated email server for your shopify account.

How do i fix the issue

Having discussed the possible causes of these Shopify order confirmation email not sending let’s now talk about how to fix them.

• The first step is to check and see if your email address is entered correctly in your shopify account settings.

• Next check weather your Shopify store settings is set up for delayed shipping notifications.

• Lastly, make sure your email server is up to date and then review your shopify merchant’s settings to be sure that they are  properly configured.

Frequently Asked Questions

1: Why is my Shopify order confirmation email not sending?

Answer: There could be several reasons why your Shopify order confirmation email isn’t sending. Common issues include email settings misconfiguration, spam filters blocking the emails, incorrect email addresses entered by customers, or technical glitches in the Shopify platform.

2: How can I check if my Shopify email settings are configured correctly?

Answer: To check your Shopify email settings, go to your Shopify admin panel, click on “Settings,” then “Notifications.” Ensure that the email addresses and settings are correctly configured. Test sending a test email to verify if the settings are working properly.

3: What should I do if my customers are not receiving order confirmation emails?

Answer: If customers are not receiving order confirmation emails, first verify that the emails are not going to their spam or junk folders. Secondly, make sure that their email addresses are entered correctly. If the issue persists, check your email settings in Shopify and contact Shopify support if needed.

4: How can I prevent Shopify order confirmation emails from being marked as spam?

Answer: To prevent Shopify order confirmation emails from being marked as spam, use a professional email address with a domain that matches your store’s domain. Additionally, ask customers to whitelist your email address and avoid using spammy words in your email content.

5: What are some common technical issues that can prevent Shopify emails from sending?

Answer: Common technical issues that can prevent shopify emails from sending includes:

1. server outages
2. misconfigured DNS settings,
3. problems with the email service provider.

Regularly check Shopify’s status page for any ongoing issues and make sure your DNS settings are correctly configured.

6: How can I manually resend a Shopify order confirmation email?

Answer: To manually resend a Shopify order confirmation email, go to your Shopify admin panel, navigate to “Orders,” select the specific order, and click on “Resend email” in the order details section.

7: Can third party apps affect Shopify order confirmation emails?

Answer: Yes, third party apps can sometimes interfere with Shopify’s email notifications. If you suspect an app is causing issues, try to disable it temporarily to see if the problem resolves. Review the app’s settings to ensure it isn’t altering email notifications.

8: What should I do if my Shopify email service provider is experiencing issues?

Answer: If your shopify email service provider is experiencing issues, consider using an alternative email service provider, eg MailChimp or contact their support for assistance. You can also check their status page for updates and estimated resolution times.

9: How can I verify that my Shopify DNS settings are correct?

Answer: To verify that your Shopify DNS settings are correct, log in to your domain registrar’s account and make sure that your DNS records match the ones provided by Shopify. This includes settings for MX records, SPF records, and DKIM records. Incorrect settings can prevent emails from being sent or received properly.

10: Are there any Shopify specific troubleshooting steps for email issues?

Answer: Yes, Shopify provides troubleshooting steps for email issues, including checking email templates, verifying email addresses, and making sure that DNS configurations are proper. You can find these steps in Shopify’s Help Center or contact Shopify support for personalized assistance.

Conclusion

If you are having issues receiving  Shopify order confirmation email, then there are a few things you can do to fix this. First, you have to make sure that the email address connected to your shopify account is entered correctly in your Shopify account settings.

Next check if any spam blocking software installed on your computer or smartphone is blocking the email from sending out emails.

Also try to see if your shopify store settings is set up for delayed shipping notifications, then set it up properly so that emails can be sent after a certain amount of time has passed.

After following these tips, the problem should be hopefully fixed and you should be able to start confirming orders as usual!

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Happy dropshipping!