my younger employees prefer communicating by text

A reader writes:

I manage a team of five younger professionals (all between the ages of 25 to 30). I have noticed that each of them prefers to communicate with me almost exclusively by text message or through the chat feature in our collaboration software. Conversations by phone, video, or in-person only happen when I initiate them.

When I initiate an in-person conversation or phone call, my employees don’t seem opposed and typically are very engaged, but if left up to them it seems like all of the interaction with me would be via text or chat. In my own career, I’ve always valued being able to talk one-on-one with my manager, whether it’s during a formal meeting or impromptu. Is the preference my employees show for engaging with me by text or chat generational or should this be warning sign that my team does not view me as approachable or doesn’t place much value in one-on-one time with me as a manager?

I answer this question — and two others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

• Screening out bigots in interviews
• How to unfriend someone who I have to fire

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