MTN Launches First People Report

…showcases commitment to workforce development.

African telecommunications giant, MTN Group, has launched its first People Report, coinciding with the company’s 30th anniversary.

The report captures the inspiring journey of over 17,500 individuals within MTN’s workforce across 19 countries, who have collectively contributed to connecting people and inspiring lives for nearly three decades.

“This report describes what has been achieved over the last three years by the thousands of people across our footprint who have made our story such an inspiring one; a story that today touches the lives of more than 295 million customers on two continents” said MTN Group CEO, Ralph Mupita.

“Despite challenging conditions in many of our markets, our people continue to play important roles in society at large. They are providers of hope, dignity and opportunity for many across Africa, their actions inspiring change and providing hope for a better tomorrow” Mupita added.

With MTNers of different ethnicities, a workforce that spans across four generations and 40% women representation in the workforce, the People Report highlights the diversity of MTN’s global ecosystem.

It also reveals the value MTN has placed on its employees and the commitment to creating a conducive work environment that promotes inclusivity, innovation and growth.

“We listen to our people and shape our organisational culture to provide the best possible workplace experience. Through increased transparency and accountability, and through our remuneration strategy and framework, we actively work to ensure our people thrive in positivity and receive fair rewards and recognition”.

The leading telecommunications service provider, which began operations in Nigeria in 2001, has accounted for the creation of two million direct and indirect jobs through its trade partners and agents across the country.

Notably, MTN Nigeria is a separately listed entity with a workforce that is 99% Nigerian. The company’s dedication towards creating a great working experience for its employees has not gone unnoticed, as the report reveals that MTN Nigeria was awarded “Best Overall Employer of the Year” by the Nigeria Employers Consultative Association in 2023.

In line with its “Thrive in Positivity” mantra, the leadership of MTN Nigeria has implemented inclusion initiatives centered on women, people with disabilities, diverse generations and multiple ethnicities.

Employees of MTN Nigeria have attested to the company’s interest in their career development, family welfare and personal well-being.

“I took part in the Acting Assignment under the Y’ello Careers programme. My expectations were exceeded. The intervention helped me step out of my comfort zone and explore the world of leadership” said Gladys Osaele, a manager in the finance department.

The people report highlights MTN’s continued commitment to creating impact in the lives of its staff and extending care to their family members. Folarin Adekola, an Analyst in the Value Proposition and Customer Insight department said, “The MTN Y’ello Kids Care and Play Centre has played a vital role in helping my son develop his cognitive abilities; he knows and can remember nursery rhymes, his visual and auditory processing and attention have improved tremendously since he joined”.

Through this report, MTN showcases, in detail, its vision and strategies targeted towards the growth and empowerment of its employees.

The inaugural People Report is a testament to the importance MTN  has attributed to its workforce over the years, as well as its unrelenting commitment to creating life-changing opportunities and promoting diversity and inclusion.