let’s discuss malicious compliance

This post was written by Alison Green and published on Ask a Manager.

Let’s talk about malicious compliance — times when someone purposely exposed the absurdity of a rule by doing exactly what they were told to do. For example:

“I had a boss who needed to know via email every. single. time. we stepped away from our computers (we were all fully remote). So I decided to comply 100% with her request. I told her when I’m using the restroom, that I had to put cream in my coffee, that I’m going to put on a sweater because I’m cold, I’m about to open my living room blinds, you get the point. Others did that too and after like two weeks, she said we no longer have to notify her unless it’s going to be over 15 minutes.”

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“I worked for a company that insisted we wear our teal-colored polo shirts at all times. They only did up to a Large. I am NOT a Large, I am a short, hairy, fat, apple-shaped stud muffin (male). OK, be like that. So I wore the one they got me. The squeamish can stop reading now. Basically the stretchy fabric stretched and showed the spare tires, it didn’t cover the bottom of my belly, my moobs were prominent, and it even had chest hair poking through the fabric.

Finishing work that very day, I was asked not to wear it and to wear my usual shirt.”

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“I work in engineering and had a program manager, Todd, who had risen through the ranks on his ‘business savvy,’ which turned out to mean ‘bullying every young engineer on his team and relentlessly cutting corners on quality.’

He came by my desk on Tuesday and asked me to run a test by Friday. Not only would this have been a crazy workload, but it was logistically impossible – the required parts to run the test wouldn’t show up for a week. (Think like, running a test of how quickly a car can stop … without installing the brake pads.) Todd sends me an email that says, ‘I think of you as someone who is committed to the success of our project, and I would hate to change that impression. Unfortunately, that is not a delay we can absorb. I have you penciled into this meeting with [Big Boss] on Monday to report the results of the completed test.’

So I’m like, okay, you know what? Fuck you, Todd. I confirm via email that he wants me to run the test without brake pads and he says yes. I bust ass to run the test without brake pads on Friday and of course it fails miserably. I send a picture of the literal debris to him on the same email chain and go immediately to happy hour.

Monday morning I come in to an angry ‘we need to get to the bottom of this failure’ email from Todd. I ignore it. Straight to the meeting with the big boss. I’m like, ‘Hey guys, I’m so sorry but I haven’t had time to pull together a slide deck since the test was just run on Friday afternoon. I do have some pictures and schedule updates to share, so Todd do you mind actually pulling up that email chain?’ I explain what happened in the most neutral way possible. Big boss is immediately like … ‘Wait, WTF, why didn’t we wait for the brake pads and do this right?’ I respond that decision was direction from the program rather than a technical decision, so Todd would be better positioned to speak to it.

Sweet revenge. He never asked me to cut corners again, and ended up leaving ‘for another opportunity’ like six weeks later.”

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Share your stories of malicious compliance — your own or other people’s — in the comment section!