How to Fix ‘There was a problem resetting your PC’ Error

You may encounter ‘There was a problem resetting your PC’ while resetting your PC. If you get the same error message, you should do this troubleshooting.

1. Startup Repair

If you encounter an error message or are stuck in the reboot loop, you should run the Windows Startup Repair tool.

1. Insert the Windows installation disc or bootable USB into your PC. Now restart the PC and press the F8 button during boot.

2. On the Windows Setup screen, click Repair your computer.

3. Click Troubleshoot.

4. Click Startup Repair.

5. Select the target operating system.

2. Run SFC Command

Users often get the error message due to corrupted system files. You can quickly fix corrupted system files by running the SFC command.

• Right-click on the Windows icon and select the option Command Prompt (Admin).
• In the Command Prompt Window, type sfc /scannow and press Enter.
• Wait until the scan completes.

If the System File Checker utility finds any problem, it will fix it on its own. Once the scan is completed, restart your system to fix the error message.

3. Fix Windows Image with DISM Command

If the System File Checker utility returns an error, you need to fix the Windows Image by running the DISM command.

1. Open Command Prompt with admin rights.

2. Execute this command:

dism /online /cleanup-image /restorehealth

3. Wait a few seconds for the scan to complete.

Restart your PC and check whether you can reset your PC now.

4. Perform a System Restore

System Restore is another built-in tool for repairing damaged Windows software and files. The feature restores your Windows settings to a previous point where everything is working fine.

• Open Windows Search and type in System Restore.
• Click on the Create a Restore Point option.
• On the System Properties, click on the System Protection tab.
• Click the System Restore option; in the next dialog box, click Next.
• Select the desired restore point and click Next.

Once done with the restore, restart your system. After the restart, you will be able to boot into your PC.

5. Restart the REAgentC.exe

REAgentC.exe is an executable file that configures the Windows Recovery Environment. Restarting the Windows Recovery Environment might help.

To do so, right-click the Start button and select Command Prompt (Admin). In the command prompt window, enter the commands –

• reagentc /disable
• reagentc /enable

After executing the above two commands, exit the CMD and restart your system. After the restart, try to reset your system again.

6. Rename the System and Software Registry

Sometimes, the system and software registry prevent Windows from resetting your PC. The best way to eliminate this issue is by renaming the System and Software Registry Hive. Click on Windows Search and type Command Prompt. Right-click on the Command Prompt and select Run as administrator.

• Type the given command and press Enter.

cd %windir%\system32\config

• Type ren system system.001 and press Enter.
• Type ren software software.001 and press Enter.
• To close the Command Prompt, type exit and press Enter.

7. Perform a clean installation

If you cannot reset your PC after following the above methods, you may want to perform a clean installation.

However, if you can access your computer, back up your essential files. To install Windows 10 from a Pendrive or USB drive, follow our guide – How to Install Windows 10 From Pendrive/USB. The method shared in that guide will help you download & install the latest version of Windows on your system.

This article is about fixing the ‘There was a problem resetting your PC’ error message. If you have any doubts, let us know in the comment box below.

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