Has my mortgage lender Chelsea Building Society lost the deeds to my house? CRANE ON THE CASE

The Chelsea never sent me back the title deeds, which I understand is standard practice when a mortgage is paid off. Have they been lost or destroyed?

Has my mortgage lender Chelsea Building Society lost the deeds to my house? CRANE ON THE CASE
The Chelsea never sent me back the title deeds, which I understand is standard practice when a mortgage is paid off. Have they been lost or destroyed?

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