Why Is Shopify Order Confirmation Email Not Sending? – 4 Ways To Fix It

If you are using Shopify for your dropshipping business, then you should be familiar with their email confirmation system. The system works in a way that when a customer makes an order and move it to their shopify shopping cart, shopify will now send them an email to confirm their order. But sometimes, the email might not be sent, then you might be wondering, why is Shopify Order Confirmation Email Not Sending?

Well there are a few reasons behind these, and we will be discussing these reasons in this article, and also walk you through the process of solving it. Keep reading.

Now let’s take this, let’s take for instance your Shopify account is down for maintenance or the mail server is not opened. Sometimes though, your mail might actually be sent, but wouldn’t get to your customers inbox. Not too worry, we will providing tips to help you solve this issues so that your customers can always receive their email.

Shopify order confirmation email not sending What should I do?

There are a few things you can do to troubleshoot or Fix “Shopify order confirmation email not sending” if you are having troubles with it

First you have to make sure that your Shopify account is updated, if it’s not, then try and update it and also ensure that you entered your email address correctly in your account settings.

Have you ever thought of changing your Shopify theme, probably for the purpose of rebranding but don’t know how to? Check out this guidelines  On How to Change Your Shopify Theme – Without Losing Your Contents

But if this doesn’t fix the problem then you have to consider the second option which is unsubscribing from all of your email newsletters and then checking your spam folder for any potentially or undeliverable emails.

If none of these fixes work, then you can now consider the last option which is reaching out to shopify customer care support via support@shopify.com to help you out.

How to troubleshoot the issue

Having issues receiving Shopify order confirmation email? If yes, then here are a few tips that you can use to troubleshoot this issue.

1. First you have to make sure that the email connected to your Shopify account has been configured correctly in your email settings.

2. Secondly, you should verify the email address connected to your shopify account from your account settings, and also make sure that the email is connected to a valid Shopify account.

3. Next , check for any spam blocking software installed on your computer, reason is because most spam blocking softwares can block block incoming emails  and also prevent them from being sent to your account.

4. Next, check if there is any issue with your Shopify domain name or hosting provider. Make sure everything including your DNS server is set correctly. If you are confused on what to do you can contact your hosting provider and let them fix all necessary settings from their end.

After following all the steps outlined in this article, you should be able to start receiving your Order Confirmation Email but if reverse is the case and you still can’t receive your Order Confirmation Email, then you should contact Shopify customer support team for assistance.

Discover How To Set Up a Shopify Facebook Store In 5 Easy Steps

Possible causes of the issue

As earlier stated in this article, there are a few possible things that can cause Shopify Order Confirmation Email Not Sending. First it could be as a result of not entering your email address correctly in your shopify settings.

Secondly, It can also be as a result of using an outdated email server for your shopify account.

How do i fix the issue

Having discussed the possible causes of these Shopify order confirmation email not sending let’s now talk about how to fix them.

The first step is to check and see if your email address is entered correctly in your Shopify account settings. Next check weather your Shopify store settings is set up for delayed shipping notifications.

Lastly, make sure your email server is up to date and then review your shopify merchant’s settings to be sure that they are  properly configured.

Are you having issues receiving money from Shopify? Ever experienced an issue where Shopify payout says paid but then the money don’t seem to find it’s way in to your account? You can Check this easy guidelines on Why does Shopify Payout says paid but no money? 4 Steps To Fix It

Frequently Asked Questions

Why am I not getting my Shopify emails?

There are a few reasons why you are not getting emails from Shopify, it could be a result of using spam-blocking software on your PC using an outdated server, or not entering your email address to the right Shopify account.

To fix this, log in to your Shopify dashboard, then click on the Staff order notifications section. Tap on the trash icon and delete any email that is not receiving notifications as expected.

After that, scroll right to make changes to, remove, or disable the staff notifications. Then click the “Add Recipient” button and re-add the same email address.

Does Shopify send confirmation emails to customers?

Yes! Shopify basically sents out 3 different emails to customers to notify them of the status of their order:

1.Shipping Confirmation Email: Shopify automatically sends a “Shipping confirmation Email” to a customer once their order is fulfilled.

2. Shipping update – Shopify also sends Shipping updates automatically to customers when their fulfilled order’s tracking number is updated.

3. Out for delivery email – Shopify also sends an “Out for delivery email” after orders with tracking information have been sent out for delivery.

How long can I wait for the order confirmation email?

Order confirmation emails are meant to be sent out as soon as a customer completes an order transaction. You don’t have to delay, just send them immediately.

How can I check my order confirmation email on Shopify?

Log in to Shopify, and scroll to Settings > Notifications. From there you will see the order confirmation email template then click on it. You will see a column that says ‘Email body’ and from there you will see the “order confirmation email”.

How long does a Shopify email take to send?

The time it takes for your emails to be sent depends on factors such as delivery rates, bounce rates, and how engaged your subscribers are. Sometimes it can be determined by the online store. The email should be sent within 48 hours, but in case it doesn’t within 72 hours, then you should contact Shopify Support.

How do I fix my Shopify email sender?

Change your sender email address log in to your Shopify admin, and then go to Settings > Notifications. From the Sender email section, enter your email address. And Click “Save”.

How does Shopify notify you of an order?

When a customer makes an order, You will automatically receive a new order notification by email. The “Orders” page of Shopify shows the new order. The customer receives an order confirmation email.

How do I get customers’ emails on Shopify?

To receive customer emails from your Shopify home page, add a newsletter signup section to your online store. With newsletter signup, you can collect email addresses from your customers and store them in the Email subscribers customer sector on the Customers page in the Shopify admin.

What to do if no confirmation email is sent?

If you didn’t receive a confirmation email. This is what you should do?

Search your spam or junk folder and other tabs in your inbox.
Try adding the email addresses to your email contact list and demand a confirmation email again.

How do I send an order confirmation email?

Provide important information or Frequently Asked Questions on:

Order confirmation details, i.e. product details, price, and quantity.
Order date.
Thank you note.
Shipping and billing address.
Return/cancellation policy information.
Payment and shipment method.

What Information should be included in an order confirmation email?

1. The name of the vendor.

2. The name and address of the customer who placed the order.

3. The date of the order confirmation.

4. A “Thank you for your order” message.

5. The price, image, and description of the ordered goods.

Conclusion

If you are having issues receiving  Shopify order confirmation email, then there are a few things you can do to fix this. First, you have to make sure that the email address connected to your shopify account is entered correctly in your Shopify account settings.

Next check if any spam blocking software installed on your computer or smartphone is blocking the email from sending out emails.

Also try to see if your Shopify store settings is set up for delayed shipping notifications, then set it up properly so that emails can be sent after a certain amount of time has passed.

After following these tips, the problem should be hopefully fixed and you should be able to start confirming orders as usual!

Do you find this article helpful? Do let us know at the comment section

Happy dropshipping!