Customer Service Officer at GIG Logistics

GIG Logistics prides itself as an operator with the most knowledge of the local environment. Backed by a seamless infrastructure, we are now positioned more than ever to compete with other globally-rated logistics company. At GIG Logistics we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of […]

  General   May 21, 2024   0   66  Add to Reading List
Customer Service Officer at GIG Logistics






GIG Logistics prides itself as an operator with the most knowledge of the local environment. Backed by a seamless infrastructure, we are now positioned more than ever to compete with other globally-rated logistics company.

At GIG Logistics we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Officer at GIG Logistics.

Customer Experience Officer

Job Specifications:

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Job Description:

  • Sell bus ticket at GIGM terminals to walk in guest
  • Make and/or change travel reservation for walk in guest using the online booking system
  • Create and maintain guest reservation records
  • Announce arrival and departure information using the public address system
  • Assist in guest luggage check in
  • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
  • Adhere to the company’s policy on guaranteed reservations and no-shows.
  • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
  • Resolve service problem by clarifying the guest complaint via phone, email and in person
  • Forward booking/traveling reschedule request to the concerned unit
  • Serve guests by providing service information related to travelling schedule, fare and payment
  • Promote the online booking, app downloads and other products and services of the company to customers.

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Qualifications and Requirements:

  • Minimum of Bachelor’s Degree or HND in any relevant discipline
  • Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills

  • Excellent Customer Service
  • Effective Written and Verbal Communication
  • Computer Literacy
  • Exceptional time management.
  • Problem-Solving Skills
  • Neat and Professional Appearance
  • Outstanding interpersonal skills.
  • Ability to Stay Calm Under Pressure
  • Organized and Detail-Oriented
  • Able to Work a Flexible Schedule.
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Method of Application

Interested and qualified candidates should send their CVs to: jobs@thegiggroupng.com using the Job Title as the subject of the mail.

(Tip: Learn how to write a Professional CV).

Deadline: June 9, 2024

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